OUR SERVICES
For companies:
Our team of seasoned PAYGo and asset finance practitioners helps companies to understand root causes of credit management challenges, and to design and implement structural solutions. We do this via a three-phase approach:
Diagnosis: a quantitative and qualitative review of current credit management practices, systems and performance.
Change management planning and rollout: collaboratively support companies to develop and pilot new approaches to managing asset finance, with built-in feedback and learning loops.
Ongoing mentoring and support: we help company leadership scale credit management across their organization.
Company Impact
PAYGo Lab support yields the following critical outcomes for companies:
Improved customer protection resulting in higher customer satisfaction.
Higher revenue realization on a per-customer basis.
Improved financial health, including the ability to service existing - and take on new - debt financing.
Improved staff and agent learning, productivity, and retention.
For investors:
Aside from supporting investments through stronger PAYGo companies, the Lab also directly helps investors ensure that their capital delivers sustainable impact. We deliver this via the following investment stages:
Analyze quantitative and qualitative aspects of credit management: identifying key risks and proposing mitigation measures.
Designing and helping manage back-up servicing arrangements: to ensure business continuity in the event a PAYGo company defaults on loan obligations.
Portfolio monitoring: enabling funders to track and benchmark their PAYGo investments.
Investee coaching and mentoring: (see company services).
Investor Impact
PAYGo Lab support yields the following critical outcomes for Investors:
Better informed investment decisions.
Business continuity in the event of a PAYGo company default.
Improved protection and satisfaction of investees’ customers.
Higher returns on their investment.